Got a question? We’ve grouped the most common ones here to help you find answers quickly and easily.
Standard shipping typically takes 3–6 business days, while express shipping takes 1–3 days depending on your location.
At the moment, we only ship within the United States and U.S. territories, but we’re working to expand our reach soon.
If your order hasn’t shipped yet, we can usually update the address. Contact our support team within 2 hours of placing your order.
Yes, orders over $75 qualify for free standard shipping within the U.S.
Once your order ships, you’ll receive a tracking link via email. You can also log into your account to view order status.
We currently offer personalization on select notebooks, journals, notecards, planners, and stationery sets.
Yes — you can add up to 3 characters as a foil-stamped monogram on most of our hardcover notebooks.
Yes! Our website provides a live preview of your custom text before you check out.
Personalized items take an extra 2–4 business days to process before they ship.
Yes, we offer custom solutions for events, businesses, and weddings. Contact us at hello@papyrus.co for a quote.
We accept returns within 30 days of delivery for most unused, non-personalized items.
Yes — you can add up to 3 characters as a foil-stamped monogram on most of our hardcover notebooks.
We don’t offer direct exchanges. Instead, you can return your item for a refund and place a new order.
Refunds are issued within 5–7 business days of receiving your returned item, back to your original payment method.
If your item arrives damaged, please email us photos and your order number within 7 days. We’ll make it right.
Yes, all our core products are made with FSC-certified paper from responsibly managed forests.
Yes — most of our paper products and all of our packaging are fully recyclable and plastic-free.
We use 100% recycled paper for our standard notebooks, envelopes, and packing inserts.
Many of our products are designed and printed in the U.S., while select items are produced with trusted partners globally.
We’re on track to offer 100% carbon-neutral shipping and packaging by the end of 2026.
